RMA PROCESSING

A person is using a hot glue gun on a cardboard box in a warehouse or manufacturing setting.

RETURNS DON’T HAVE TO BE A HEADACHE.

Our seamless RMA processing turns reverse logistics into a smooth, brand-positive experience. From receiving and inspecting returned items to restocking, refurbishing, or responsibly disposing of them, we handle it all with precision and care. We keep your customers happy and your inventory clean, while providing full visibility every step of the way.

RMA PROCESSING INCLUDES:

  • Receiving and inspecting returned items, verifying the reason for return (e.g., damaged, defective, incorrect), and categorizing them for restocking, refurbishment, recycling, or disposal.

  • Validating RMA numbers and updating inventory or customer accounts in real time.

  • Returned items that meet resale criteria are reconditioned, reboxed, and relabeled if necessary, while those that do not are properly documented and handled according to client policies. We even have a state-of-the art cello wrap machine which can professionally rewrap the most luxurious and high-end products.

  • Detailed reporting and analytics on return rates, reasons, and product conditions, helping businesses identify quality issues, fraud patterns, or product design improvements.

  • Integration with customer service platforms to create seamless communication between the brand and customer regarding return status and resolution.

  • Return shipping label generation, drop-off coordination, and prepaid return logistics, making the process convenient for end users.